DW&P Research: How Many Trained Disability Employment Advisors are there at JobCentre Plus ?
How Many 'Trained' Disability Employment Advisers are there at Job Centre Plus offices ?
*update 2: 18th Jan, 2012
Here's a comment that you can read below, but I thought I would pick this up, as it states that Disability Employment Advisors are being cut at Job Centre Plus offices.
FibroNewbie said on Jan 10, 2012 10:28AM
My Disability Employment Advisor said that they are being cut and she could only help me a certain amount of sessions then I would be put back to new JCP advisors who are not trained on helping people with disabilities and from what she said would basically force me back into work.
She was despairing of the way they are now being told to handle things and said that it goes against all the training she had been given and that she felt she was letting people down but had her hands tied by the new JCP procedures.
*update 1: 13th Jan, 2012
Here's a tweet I received, from a ex-frontline JobCentre Plus DW&P staff member, who has a disability. This tweet sure does put a few more things into perspective !
@CatStreet21 writes: https://twitter.com/#!/CatStreet21/status/156804231809073152
I was frontline DWP JCP until March'11(my contract not made permanent)I've a disability & as a result I would refer not the DEA, purely because I could empathise and was more sete of local support groups - through no formal training.!! :)
OK - On with Sam's first-hand experience and research here:
From late 2009, I was Unemployed due to several chronic effects from my Epilepsy. And therefore had to claim Unemployment Allowance, otherwise known as JSA. The first few sign-on meetings, the "job centre" advisors didn't recognise that I had a Disability, and they didn't check either.. they simply ignored it, and kept on asking why I wasn't working, and Why I had barriers against working.
A few weeks went by, and finally someone said that my next sign-on meetings should be with the offices (DEA) Disability Employment Adviser. All the DEA did, was to take down notes of my disability, and put it in to the JCP online system. The DEA didn't offer me any support, or help. They treated me like I had no disability.
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What is a DEA ? To find out more information, visit the Direct Gov Website, about Disability Employment Advisers (DEAs) - PLEASE CLICK HERE
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This, made my feel angry. So I asked about what they knew about Epilepsy, and how the condition effects people with it. The DEA didn't have a clue, and said "this isn't a thing we are trained about..".
Aha! - I thought.
So after my sign-on meeting with the DEA, I traveled from the JCP office by bus to a near by Internet Cafe, where I emailed my local MP, to ask 2 questions at the next Prime Ministers Question Time, in the House of Commons in London.
I asked KERRY McCARTHY (Labour MP, Bristol East) (pictured right) the Questions.
Twitter - @KerryMP / http//twitter.com/KerryMP
Email - kerry.mccarthy.mp@parliament.uk
Website - http://www.kerrymccarthymp.org/contact.aspx
Kerry McCarthy MP - supports people with Disability's (like me). She's really great at raising awareness. So, please if you need to, use the contact details above to say thanks!
Maria Miller, the Minister for Disabled People, has now answered the two Parliamentary questions I tabled in response to the issues you raised. These are available on Hansard, and I hope the further information on training for Disability Employment Advisors will be of interest to you.
There is always scope for improvement, but while the Coalition’s promises of personalised support as part of their Work Programme sound positive, I am very concerned that the DWP will not provide sufficient funding to ensure this works in practice, with enough suitably qualified staff.
I will, therefore, continue to investigate these issues, and thanks again for the information you provided.
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Get the Questions and Answers from the Hansard at:
http://www.publications.parliament.uk/pa/cm201011/cmhansrd/cm101207/text/101207w0002.htm#10120753000380
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7 Dec 2010 : Column 166W
Jobcentre Plus: Disability
Kerry McCarthy: To ask the Secretary of State for Work and Pensions what training disability employment advisers are required to undertake as a condition of their role in Jobcentre Plus; and who provides that training. [27727]
Maria Miller: The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Darra Singh. I have asked him to provide the hon. Member with the information requested.
To ask the Secretary of State for Work and Pensions, what disability employment advisers are required to undertake as a condition of their role in Jobcentre Plus; and who provides that training. This is something that falls within the responsibilities delegated to Darra Singh as Chief Executive of Jobcentre Plus. As Darra Singh is currently unavailable, I am replying in his absence.
Disability Employment Advisers (DEA) are responsible for providing support to customers who, due to their disability or health condition, may need additional help in finding and retaining work and supporting development. This is a specialist role.
In terms of training, the DEA initially completes 96 hours of induction and foundation learning which provides an introduction to their working environment, generic knowledge of customer service, diversity and equality policies and an introduction to accessing information via the DWP intranet.
This would be followed by 205 hours of learning specific to the Personal Adviser (PA) job role consisting of Adviser Skills learning, with a core series of Adviser Skills workshops and periods of supported workplace consolidation, to enable the advisers to effectively interview customers, diagnose their needs, identify challenges to work and solutions to support customers. The workshops provide advisers with other knowledge and procedural learning to complement their skills such as identifying local labour market information and job search skills.
Following the standard PA learning programme the DEA will go on to complete an additional 59 hours of specialist learning to support customers with severe health conditions.
This DEA learning has been designed by the Jobcentre Plus Learning Division with input from specialist DWP Work Psychologists. In addition, for specific elements of the learning there has been liaison with external organisations such as Mencap, to help advisers understand the needs of customers with mental health issues. Trainers delivering DEA learning materials in addition to being skilled learning professionals will have also attended events with DWP Work Psychologists to ensure that they are fully able to deliver this specialised learning.
Kerry McCarthy: To ask the Secretary of State for Work and Pensions how many Jobcentre Plus disability employment advisers there are (a) in Bristol, (b) in the South West and (c) nationally. [27728]
Maria Miller: The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Darra Singh. I have asked him to provide the hon. Member with the information requested.
The Secretary of State has asked me to reply to your question asking how many Jobcentre Plus disability employment advisers there are in a) Bristol; b) in the South West; and c) nationally. This is something that falls within the responsibilities delegated to Darra Singh as Chief Executive of Jobcentre Plus. As Darra Singh is currently not available, I am replying in his absence.
The information in the following table is set out in full time equivalents. This is the latest published data as at June 2010.
| Numbers of disability employment advisers | |
This data is drawn from an internal Departmental system used to monitor staff deployment trends.
WHAT THE FACTS ABOVE MEAN:
As you can see from the figures above. The amount of 'TRAINED' Disability Employment Advisors is not great. Nationally through out the UK , up until December 2010, there were less than 500 trained advisers. I emailed Maria Miller to ask about these results. I got no reply back.
I also contacted the Department for Work and Pensions to see if they knew anything about why there is a lack of trained staff at Job Centre Plus offices, they didn't know why either.
Yes - I've asked Kerry McCarthy MP to re-ask these questions again to Maria Miller, to see if we can get this years results..... we are still waiting to hear from Maria Miller!
So, the facts speak for themselves don't they?!
Job Centre Plus staff are not trained to help people who have Disability's... at all.
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My Disability Employment Advisor said that they are being cut and she could only help me a certain amount of sessions then I would be put back to new JCP advisors who are not trained on helping people with disabilities and from what she said would basically force me back into work. She was despairing of the way they are now being told to handle things and said that it goes against all the training she had been given and that she felt she was letting people down but had her hands tied by the new JCP proceedures.
ReplyDeletethanks for your comment FibroNewbie , it's really really helpful to know more about JCP advisers, and seeing that the news now is that most advisers are NOT trained to help (us) people with disability's, and JCP staff are going through new procedures at JCP offices - although there is no details reported about the changes on the DWP website, which I now feel that both the DWP and JCP staff are covering things up.
ReplyDeleteI'm going to be passing on your comments on to various MP's to see what their thoughts about this are, also I'm going to be contacting the NHS and letting their CEO know about the changes going on at JCP offices.
Thanks again.
there's more blogs and research to come from me, which I'll be posting on this blog.
I too have epilepsy, and had to leave my last job which i loved because of it, i returned to the uk (was based abroad), and October 2011 I had 2 intra cranial surgeries and another one 17th december due to an infection on my brain. However I still have epilepsy, and i am on more medication than previously. My Drs at the National linked me to my community brain injury team who have more or less told the Dwp to back off! I have now had more than one year of all the form filling, which i am thankful for. I dont regret having the surgery, I'd never have known it wouldnt be successful. Further surgery would be too risky, but i regret not being able to work but all the concontion of pills that i am on make working impossible as i am easily confused, double vision, tiredness and thats on a good day. I still have seizures too! but i am frustrated, climbing the walls infact!!
ReplyDeleteI am angered with DWPs total lack of organisation, frontline staff who are very poorly trained in welfare policies, customer service is an offence to call it that. I am a graduate of Psychology, day after graduation I went to see my disability employment advisor who told me I was "unemployable due to my extensive medical needs and annual surgery". I have an awful body since birth but a great mind. I was so hurt and upset. I had not realised that the awful DWP would be such a different world from the excellently functioning education system for very disabled people. I volunteered and because I have a physical disability I can not do manual voluntary work such as making cups of tea so I was utilised in advisory roles. DWP had an issue with this, questioning why I was doing such a role despite quite clearly being told I was for the scrap heap by DWP DEA! Anyway because my voluntary placement saw past my disabilities I was offered part time work as a graduate! I was thrilled but DWP stepped in once more, the DEA said I would be nuts to take it as I would be £100 worse off and risking future benefit entitlement, I told him I couldn't care less about less money I wanted the dignity. I wrote to DWP to ask about issues such as what would happen if I found my I got very ill, needed my annual surgery during the contract, I was just told I had to cease working, not take Stat Sick Pay and go back on benefits!! Slightly outrageous policy! Anyway I worked for just under 1 year but because all DWP gave was negative advice as to why I should not take the job, no one had given me or told me about Access to work, I therefore went into an office with no support worker to help me go to the toilet, no one to help me get my food and ended up starving with a large urine infection and then due to the infection my Juvenile arthritis flared. I had no choice but to stop work. My employees wanted me back, wanted to give me SSP, were wanting to change my contract hours to help me stay, after all I was being employed to recruit NEETs, disabled people, into training and work and I had already supported 231 happy bunnies! A policy maker sadly told me I had to get my health sorted and she would have to return me back on to benefits. Another very sad day in a bright disabled woman's life. Now DWP are being made to support disabled into work as opposed to telling you to get lost and shut up and die in a dark corner somewhere. For this reason I am totally pro welfare reform but I can not help feel the disorganised frontline staff are not coping with old welfare rules and policies, letters written to them are ignored, telephone conversations you are passed from advisor to advisor all who say conflicting things. Any attempt of trying to do the right things in life by volunteering, studying for further qualification all met with barriers by DWP. The fact is whilst these barriers exist to a disabled person slowly adding to their CV for the future gain in great employment coupled with caioutic advisors I see this welfare reform, costing £2 billion is nothing more short of a name change and a total cock up!
ReplyDelete